Shipping & Returns
We understand the importance of the smooth running of every project from conception to completion. Our in-house team will ensure that you are supported consistently and with easy communication channels.
In conjunction with the design/space planning process and the furniture specification and costing process, we will provide you with a project programme, highlighting key dates and detailing each step of your furniture delivery.
Our service is designed to offer our clients, old and new, complete peace of mind, especially those projects which need to be completed within critical time limits.
We pride ourselves in our ability to provide a professional service which allows us to maintain our excellent relationships with our clients and maintain our reputation for offering highest quality products and service combined with value for money.
Depending on the size of the order and delivery location, deliveries will be either with our own vehicles or a carrier partner.
All goods are securely wrapped to protect.
Our delivery partners will contact you to book a suitable delivery date for you. together with an agreed time slot, so that you know when your order will be delivered. Your goods will be delivered to the room of choice (Ground Floor).
It is important to make sure that the lorry will fit down your road BEFORE you request a delivery. The smallest lorries used are 7.5 tons.
Please advise us ASAP if there are any parking restrictions etc that will help the carriers with their delivery.
Tables & Bases - Any tables will be pre-drilled (pilot hole’d) ready for fixing to the base. Bases will be delivered flat packed. Instructions will be included, we also have a photo instructions on request.
When the goods have been delivered they must be inspected and signed for. If any damage to the furniture has occurred it must be stated on the drivers consignment note, as then and only then can a claim be made against the courier.
Please ensure the items you purchase fit into your home/work place, through your main door, and through all internal doors, staircases and turns to their destination point. If you have arranged for us to deliver in our own vehicles, we will not remove doors or windows in order for delivery access. Nor will we deliver to the room of choice if in the opinion of the delivery team, it is not possible to do so without risk of damage to the property or the item being delivered, or if it puts the delivery team at risk or likely to contravene Health and Safety Legislation.
Please speak to our sales staff if you require further information about specific items.